If you should know before the required 24-hour notice that you will not be able to attend our session, PLEASE, PLEASE contact us by phone or text.

A late cancel or no-show session is an additional fee of $30 and may result in discontinued services. 

​

WHEN THE NO SHOW/LATE CANCEL FEE IS WAIVED

The only exception to this cancellation policy is in the event of a serious or contagious illness or emergency. We offer one grace for these purposes every six months. Some examples of emergencies are car accidents, deaths in the family, or extreme illness. Work issues do not constitute emergencies. This cancellation policy also applies even if missing the session was an unintentional act. In the event of prohibitive weather, we can conduct the session on the phone or video (individual coaching). 

​

FREQUENT CANCELLATIONS OR MISSED SESSIONS

Frequent cancellations (3 or more in 6 months or 2 consecutive) and/or missed sessions (no show) will result in the termination of coaching partnership. If you have arranged with your coach to have recurring sessions, the next recurring session will stay on the calendar. Therefore, please call the office if you choose to cancel that appointment to avoid a second No Show/Late Cancel charge of $30. A voicemail/text is sufficient as they are date and time stamped. The recurring appointment will be removed after the second consecutive No Show/Late Cancel.

​

Although I Am Elevating Ministry may send you text or email reminders about upcoming sessions, this is done as a courtesy; please note, it remains your sole responsibility to keep track of and timely attend all scheduled coaching sessions, whether or not you receive the text or email reminder. It is your responsibility to inform us if your phone number or email has changed. After 2 consecutive cancellations or no shows, we will discontinue services. 

​

FEES FOR NO-SHOWS & LATE CANCELLATIONS

No-Show Fees:  Anytime you fail to attend a scheduled session without giving appropriate prior notice of cancellation, there will be a $30 fee. The credit card information or other payment information you previously provided will be used to process this payment. By providing us with your credit card information or booking a session, you consent to this policy. Multiple no-shows will result in the termination of coaching partnership.

​

Late Cancellation Fees:  Any session that is missed by canceling less than 24 hours in advance, you will be charged a $30 fee. You will be charged even if the cancellation is work related and even if you rescheduled the session. The credit card information you previously provided will be used to process this payment. By providing us with your credit card information or booking a session, you consent to this policy. Repeated late cancellations (more than two) may result in the termination of coaching services. Multiple no-shows will result in the termination of coaching.

You should note that insurance companies generally do not reimburse for missed appointments.

​

WAIT TIME/GRACE PERIOD

Your wait time is kept to a minimum. Due to the length of time provided for each session, it is critical that you arrive on time. If you are more than 10 minutes late to your session, we will have no choice but to reschedule your session and you will be responsible for the $30 fee. To avoid paying no show fees, we require at least twenty-four (24) hours’ notice for all cancellations (as described above). Both coach and client have a grace period of 10 minutes.